Store Policy

Privacy & Safety

Protecting your personal information is important to Fig Company (“Fig Company”, “we”, “our” or “us”). We strive to maintain our customers’ trust. 

When does this Privacy Policy apply?


This Privacy Policy explains our practices in collecting, using and disclosing your personal information in the course of operating our business in the United States.

 

What We Collect
 

The types of information we collect depend on the nature of your interaction with us. We may collect personal information such as:
 

  • contact information such as your name, billing address, shipping address, telephone number, and email address;
     

  • account information such as username, password; 
     

  • order and refund history;

  • information about your interests and preferences such as wish lists and marketing consent; 

  • certain information and data that may be collected when you visit a Website, such as pages viewed, your IP address, browser information, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks, cookies and other online identifiers, or information collected when you interact with us on social media sites or through our electronic communications such as e-newsletters;


 

In some cases, such as when you ask us to ship an order or you purchase a gift or gift certificate, we may collect information about someone other than you, such as the name, address, telephone number and email address of the recipient. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including personal information of another individual, that is provided by you to Fig Company.
 

How We Collect Your Personal Information
 

We collect personal information from you in a variety of ways when you interact with Fig Company. Some examples include but are not limited to situations when you:
 

  • create an account on our Website;
     

  • order, purchase, exchange, return or cancel an order for, any of our products or services, whether through a Website 
     

  • contact us, make an inquiry about any of our products or services or otherwise request information or assistance from us;
     

  • communicate with our customer service representatives;
     

  • sign up to receive catalogs and/or emails and information about new and limited edition products, special offers, events or other news;
     

  • register and participate in our customer forums or other programs;
     

  • provide feedback or make other submissions;
     

  • participate in a contest, sweepstake or other promotions;
     

  • participate in or respond to consumer survey or requests for consumer opinions, concerns or preferences regarding our products and services;

  • engage with us on social media; or

How We Use Your Personal Information
 

Fig Company uses your personal information to offer and provide products and services (including to confirm, process and track orders, shipping, payment, etc.), manage our relationship with you, verify your identity and address, carry on our business operations and as may otherwise be required or permitted by law or described in this Privacy Policy. Some examples of how we may use your personal information include (without limitation):
 

  •  to develop, enhance, improve, personalize, market, sell, or otherwise provide products, services or information;
     

  • to contact you and respond to any requests or other communications that you may have had with us, including claims or requests for customer service;
     

  •  to provide you with catalogs and emails about products, special offers, events or other news (more information regarding our use of your email address is provided below in the section regarding “E-Newsletters and other Electronic Communications”);
     

  • to conduct and administer surveys and contests, sweepstakes and other promotions in which you have participated;
     

  • to summarize in an aggregate format for statistical and research purposes, including, without limitation, to provide portions of this aggregated information to vendors, service providers or consultants to, for example, gauge the level of interest in our Services, advertising campaigns, and electronic communications, plan for Website infrastructure improvements and/or plan and evaluate marketing initiatives;
     

  • to perform data analysis and help us improve and customize our product and service offerings, Services and customers’ experience;
     

  • to troubleshoot problems with the Services;
     

  • to enforce our Terms of Use or comply with this Privacy Policy;
     

  • to protect the security and integrity of our Websites and our business;

  • to comply with any legal or regulatory requirements.
     

From time to time, we may supplement the information you give us with information from other sources, such as information validating your address or other information you have provided to us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.
 

E-Newsletters and other Electronic Communications
 

In certain circumstances, for example, if you sign-up or are subscribed to receive such information, we may send you communications about our products, services, special offers, events, new website features, changes to this Privacy Policy or other terms and conditions, changes to any of our programs in which you might be enrolled, or other news.
 

You can change your preferences or opt to not receive email marketing communications from us by clicking the unsubscribe link in any email communication from us, or by contacting us using the contact information in the section below regarding “How to Contact our Privacy Officer”. Please allow up to ten (10) days for your preferences to be processed. Even if you opt-out of receiving email marketing messages, we may still contact you by email for transactional or account-related purposes like confirming or following up on a purchase, order or service request, responding to customer service inquiries or notifying you of product recall information.
 

Cookies and Similar Technologies
 

We may use tracking tools like cookies, web beacons and pixel tags that collect data while you browse and maintain a record of your visit. These technologies help us improve the Websites and deliver more personalized service based on your online behavior. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs. 
 

Most web browsers automatically accept cookies. If you would prefer to prevent your device from accepting our cookies, you may follow your internet browser’s steps for doing so on each device you use. Please note, however, that if you do disable cookies, you may not be able to shop on or access certain sections of our Websites. Also, your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device. 
 

Wholesale Inquiries

Wholesale Inquiries are welcome. We define ‘bulk buying’ as an order of more than $1000, more than 20 items of the same individual product or repeat buying patterns, which may represent more than normal personal use.

Contact us at figcompanyshop@gmail.com for more information on wholesale purchases.

Disclaimer: wholesale inquiries would usually take from a month to two months to be ready

Payment Methods

Credit / Debit Cards
PAYPAL

Customer Service

E: figcompanyshop@gmail.com

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